Terms of service
We value your happy shopping experience in buying from our store. Please read the return policy below.
Returning Damaged Merchandise
All interior damaged cartons or products must be reported within 7 days of receiving the merchandise. To return merchandise that has been damaged during shipping or is in non-working condition, please call us for a Return Authorization. We cannot accept returned merchandise without a Return Authorization. You can reach us toll-free Mon. to Fri. 9.30am-4 pm pacific time at 1 (888) 408-8918. Within one week of receiving your return, we will credit your account for the full value of the merchandise.
Returning Non-Damaged Merchandise or Orders
To return merchandise ordered in error or due to overstock, please address returns to the address below or call to request a return label. Freight charges for non-damaged merchandise with 15% of restocking fee are on customer's account. Follow the steps below to return your merchandise.
- Address the package you wish to return to:
Vera Nova Inc.
Attn: Returns Department
19295 E. Walnut Dr. N. Industry, CA 91748
- Set the package with your other outgoing shipments for your school or business, or bring the package to your local UPS shipping center or US Post Office.
- Within one week of receipt, Vera Nova will credit your account for the merchandise returned with fees deducted. The status of returned/credited items can be checked in your Account Tools under Order History.
Returned merchandise must be unmarked, in sellable condition, and in the same units as originally purchased. Please include a copy of your original invoice with your return. All returns must be made within 30 days of invoice date to receive any credit. If applicable, actual freight charges will be deducted from the amount credited.
Unfortunately we are unable to accept return for orders shipped outside of the continental United States. You may call our customer care and they sure will find a way to resolve your issue.
Order Cancellations
All returns must with our return confirmation. Please call 1-888-408-8918 to get the return authorization.
Our goal is to ship all orders within 1 to 3 business days after we receive them. For cancellations, please call our Customer Care Center as soon as possible during business hours. They can be reached toll-free at 1-888-408-8918, Monday through Friday, between the hours of 9.30 am and 4 pm, pacific time.
